Refund Policy

Payments for AccessWay are processed by our reseller Paddle.com, the Merchant of Record for all orders.

Refunds

• You may request a full refund within 14 days of your first payment for a plan if you are not satisfied with the Service.
• The same 14-day period applies to renewals and to automatic plan upgrades caused by higher traffic, counted from the date of that charge.
• Refunds are issued to the original payment method. Taxes are refunded together with the payment.

Free trial

New accounts can try the Service for free before paying. No payment is taken during the trial.

Cancellation

You can stop using a plan at any time; access continues until the end of the paid period and no further invoices are issued once you switch to a free plan or delete your account.

How to request a refund

Contact us at [email protected] with your invoice number, or reply to the Paddle receipt email. Paddle handles the refund and confirms it by email.